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If you have a query for us, please take a look at our list of frequently asked questions as it may well be answered there.

If you’ve got a question about fundraising or running an event for Cancer Research UK then please visit our Support us site, or If you want to know where your nearest shop is then visit our Shopping homepage.

If you’d like to amend the details of an order then use this form – for other enquiries relating to your contact details please contact

If after checking the FAQs you have an enquiry about shopping online with Cancer Research UK, please fill in the form below, or send us an email at We will respond to queries sent via email or via the form below with 2 working days. 

If you would like to make a complaint, leave feedback or comment on any aspect of Cancer Research UK's service then please visit our main contact us page.

If you would prefer, you can contact us by phone on 0300 123 4408. Our phone lines are open between 8am and 9pm (weekdays) 8am and 8pm (weekends).



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