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If you have a query for us, please take a look at our list of frequently asked questions as it may well be answered there.

If you’ve got a question about fundraising or running an event for Cancer Research UK then please visit our Support us site, or If you want to know where your nearest shop is then visit our Shopping homepage.

If you’d like to amend the details of an order then use this form – for other enquiries relating to your contact details please contact

If after checking the FAQs you have an enquiry about shopping online with Cancer Research UK, please fill in the form below, or send us an email at We are able to answer questions sent via this form or by email between 9am and 5pm every weekday, and will do our best to respond to you as soon as possible – usually within three working days.

If you would prefer, you can contact us by phone on 0844 249 2218.  Our phone lines are open between 9am and 5pm.



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